1. Who qualifies for the flight re-booking add-on?

Active Postpone members and their beneficiaries with the add-on can request re-booking for eligible canceled flights. Both Standard Plan and First Class Plan members can use the add-on, with pricing differences based on the plan.

2. Are there situations where re-booking is not allowed?

Yes, the add-on does not cover the following scenarios:

• Weather-related cancellations (e.g., storms, hurricanes, blizzards).
• Natural disasters such as earthquakes, floods, or volcanic eruptions.
• Air traffic control disruptions, strikes, or other systemic issues beyond airline control.
• Traveler-related problems, such as invalid documents, missed check-ins, or late arrivals.
• Overbooking cases where compensation is offered directly by the airline.

3. How many re-booking requests can I make?

Members can request re-booking up to three times per year, covering only the impacted flight leg. This limit resets at the start of each year or members can purchase benefits.

4. What happens if the re-booked flight costs more than the original ticket?

Postpone will cover the full cost of the flight only within the originally agreed amount.

5. How do I submit a re-booking request?

To make a request:

• Log in to the Postpone app or website.
• Navigate to the Flight Re-Booking Add-On section.
• Enter your flight details (e.g., flight number, airline, and departure date).
• Upload proof of cancellation or delay (e.g., airline-issued notification or email).
• Verify your identity using the app’s secure verification system.

Once submitted, the system will process your request, and updates will be provided via email or app notifications.

6. How quickly can Postpone re-book my flight?

Requests are typically processed within 4 hours of submission. However, during peak times or when multiple airlines are affected by disruptions, processing may take up to 8 hours.

7. Can I re-book with a different airline?

Yes. If your original airline cannot provide suitable options, Postpone will explore alternatives with partner airlines.

8. What if I don’t want to use the re-booking add-on for a specific flight?

You’re not obligated to use the add-on for every eligible flight cancellation. If unused, the add-on remains valid for future requests within the yearly limit. However, the add-on fee is non-refundable.

9. What if I miss the 24-hour re-booking request window?

If you fail to submit your request within 24 hours of the cancellation or delay notification, Postpone cannot guarantee assistance. Timely requests help ensure better re-booking options.

10. What happens if no re-booking options are available?

If no suitable flights can be re-booked (e.g., no seats available or no flights within the required timeframe), Postpone will provide an Airbnb or hotel stay and meals for up to two days.

11. Does the add-on cover international flights?

Yes. The re-booking add-on is available for both domestic and international flights, provided all eligibility criteria are met. Subscribers must ensure they comply with entry requirements for international destinations.

12. Can I transfer my re-booking add-on to someone else?

No. The add-on is tied to the member's account and cannot be transferred to another person. However, members can use the add-on for people added to their account.

13. Can I cancel the re-booking add-on?

Yes. Members can cancel their add-on, but they will need to cancel their plan and resubscribe to reactivate it or speack to a representative before canceling.

14. Does this add-on guarantee a seat upgrade for First Class Plan members?

No. Seat upgrades are not part of the re-booking add-on. members will be re-booked on flights with economy seating.

15. What documents are required for re-booking?

To process your request, you’ll need to provide:

• The original flight number and booking confirmation.
• Official airline-issued proof of cancellation or delay (email, SMS, or boarding pass).
• A government-issued photo ID or other verified identification.

16. Can I request multiple re-bookings for the same trip?

No. Each request applies to a single flight leg, and multiple requests for the same trip are not allowed.

17. How are fare differences calculated?

Any additional airline fees (e.g., baggage fees) are the member's responsibility.

18. What if my new flight is also canceled or delayed?

If the re-booked flight is also canceled or delayed for an eligible reason, you can submit a new request, provided it does not exceed your yearly usage limit.

19. Does the add-on include accommodations for layovers?

No, the re-booking add-on only covers securing a new flight. For accommodation assistance, subscribers should use the standard benefits provided by their Postpone subscription.

20. Can I use the add-on if I cancel my subscription?

No. The re-booking add-on is only available to active members. If your subscription is canceled or lapses, the add-on will be terminated immediately.